Dette medlem modtager ikke længere

Dette medlem modtager ikke længere nyhedsmails - hverken fra sin tilhørsbutik eller sine interessekæder.
Jeg har tjekket hun står korrekt tilmeldt i medlemssystemet/DNM og det gør hun.
Jeg har endvidere tjekket Responsys og kan se at de sidste mails hun har modtaget, var fra uge 31.
Den 24/8 prøvede jeg at fjerne hende fra listen med Sletning af hardbounces, for at se om det hjalp - det gjorde det ikke.
Lige nu står hun til at skulle have modtaget nedenstående, hvilket hun ikke har modtaget.

Resultater (Engelsk) 1:

This member will no longer receive newsletters-neither from its membership, store or its interest chains.I've checked she stands properly enrolled in the Member system/DNM and so does she.I have also checked the Responsys and can see that the last e-mails she has received, was from week 31.The 24/8 I tried to remove her from the list of Deletion of hardbounces, to see if it helped-it didn't.Right now says she should have received the following, which she did not receive.

Resultater (Engelsk) 2:

This member will no longer receive news mails - neither from his tilhørsbutik or its interests chains.
I checked she is properly registered in the member system / DNM and so does she.
I have also checked Responsys and can see that the last mails she received was from Week 31.
the 24/8 I tried to remove her from the list Deleting hardbounces, to see if it helped - it did not.
Right now she stands for should have received the following, which she did not receive.

Resultater (Engelsk) 3:

this member is no longer nyhedsmails neither from its tilhørsbutik or its interessekæder.i checked she is correctly registered in medlemssystemet / dnm and she does.i have also checked responsys and see the last mail she received was from week 31.the 24 / 8, i tried to remove her from the list, with the deletion of hardbounces, to see if it helped - it did not.right now she is to should have received the following, which she has not received.