Vi er lidt i tvivl omkring denne or

Vi er lidt i tvivl omkring denne ordre, da den har været lidt rodet.

Regnskab har spurgt, hvorfor kunden ikke har fået det total beløb retur. Umiddelbart er det fragtgebyret, der ikke er blevet tilbageført, selvom vi har oprettet en returnering på hele ordren.

Vi ved godt, at vi kan oprette en dekort, men hvorfor er fragtgebyret ikke tilbageført? Vi er også i tvivl om, hvorfor der på forsiden af ordren under returneringer står returneringer (2), men når vi klikker på returneringer, så viser den 3 returneringer?

Resultater (Engelsk) 1:

We are a little unsure about this order, as it has been a bit messy.Accounts have asked why the customer has not received the total amount of the return. Immediately is the shipping fee, which has not been reversed, even though we have created a return on the entire order.We know that we can create an allowance, but why is the shipping fee is not reversed? We are also in doubt, why there on the front page of the order during the returns stand returns (2), but when we click on returns, so showing the 3 returns?

Resultater (Engelsk) 2:

We're a little unsure about this order, as it has been a bit messy.

Accounts have asked why the customer has not received the total amount back. Immediately the shipping fee have not been reversed, even if we have created a return on the entire order.

We know that we can create a rebate, but why is shipping fee is not reversed? We are also unsure about why there at the front of the order during the returns are returns (2), but when we click on returns, so show the 3 returns?

Resultater (Engelsk) 3:

we have some doubts about this order, since it has been a bit of a mess.accounts have asked why the customer has not received the total amount back. immediately, it is fragtgebyret which has not been returned, although we have set up a return on the entire order.we know that we can create a penalty, but why is fragtgebyret not returned? we are also in doubt why there on the front page of the order under returns are returns (2), but when we click on returns, then shows the 3 returns?